Hearing Needs and
Responding Quickly!
Creating Memorable
Moments!
Caring Approach in
Everything We Do!
Choosing the Road
To Recovery...
SERVICES
Short-Term Stay After Hospital Admission
Patients that have been admitted to a hospital for a minimum of three nights may have the option for a short-term stay in our center to receive 24-hour Nursing care and Physical, Occupational and Speech Therapy up to seven-days each week. Patients may also request a short-term Respite in-patient stay for periods of a few days to several months.
READ MORE
In-Patient Residential Stay
Patients that require a permanent in-patient stay may be admitted from the Hospital, Assisted Living Facility or Home after receiving an admission order from their primary physician.
READ MORE
Specialty Programs
Our Center is focused on adding specialty clinical programs to better serve patients. In some cases, additional training and education can be provided for staff on specialized equipment and treatment programing that may enhance recovery times. SEE ALL SPECIALTY PROGRAMS
Featured!
Post COVID-19 Recovery Program
Our Recovery Program is designed for individuals who have been diagnosed with COVID-19, required hospitalization, and are now in the recovery phase. We provide a caring environment to meet the rehabilitation and nursing needs to help you return to your prior level of function.
READ MORE
Featured!
Telemedicine
Our portable Telemedicine equipment is state-of-the-art and available during the day, after hours, or on weekends without the need for the resident to leave the comfort of their own bed
READ MORE
FEATURES
Private Suites Available
Private/Semi Private Rooms
Admissions 7 Days per Week
Dining
Fine Dining Available
Entrance
Activities
Rehabilitation Gym
Therapy up to 7 Days per Week
Resident Spa Services Available By Appointment
Raleigh Rehab Team Receives CMS 5-STAR Quality Measure Rating!
INSURANCES ACCEPTED
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[review] => I read all of the previous reviews and have to admit that I'm a bit puzzled about some of them. I guess that the administration and staff have recently changed because my visits to see my best friend were always extremely positive.
As an RN with over 30 years of experience, I can honestly say that if I wasn't retired, I'd gladly work at Raleigh Rehab. The nurses and CNAs are very kind and skilled; they also work well together as a team.
My friend transferred to RR from a nightmare of a nursing home in Durham. She'd fallen 3 times, once breaking her shoulder. The other times that she fell, she sustained closed head injuries. She was emaciated because no one helped her feed herself and unable to walk, due to PT not being provided for her in Durham.
I saw an immediate difference in her after she transferred to Raleigh Rehab. She was smiling and happier than she'd been in months. My friend told me that she felt safe at RR and that all of the staff members were very kind to her. They spent time talking to her and didn't rush out of her room, which made her feel that they really cared. She wasn't left in dirty diapers or in need of pain medicine because the call bells were answered in a timely manner at RR. Additionally, they helped her bathe, brush her teeth, and eat. She reported that the food was good, as well.
My friend's room and bathroom were very clean and her trash was emptied regularly. The room was large, airy, and sunny which made it quite pleasant.
I was very impressed by the nursing staff. When my friend asked questions about her condition, care, or medication, she was given honest and direct answers. The nurses obviously were familiar with her and had actually taken the time to read her chart. They kept her husband updated on her progress and he felt comfortable returning to work, knowing that she was happy and in safe hands.
I can't begin to tell you how poorly I slept--and how much I worried about my dear friend while she was in Durham. Afterall, so many of her health issues were a direct result of the neglect and extemely poor "care" that she'd received at the nursing home in Durham. Once she was comfortably settled at RR, though, I felt secure in the knowledge that she was receiving competent care from their kind and empathetic staff members.
I'll enthusiastically recommend Raleigh Rehab to anyone looking for a nursing home/rehab facility in the Triangle.
[rating] => 5
[reviewer] => Andrea C. Zweigart
[review_url] => https://maps.google.com/?cid=5363063708030485698
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[review_date] => 2024-04-15
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[response] => Dear Andrea. please allow us to offer our sincere appreciation for your detailed and positive review of our Center. We would also like to give our thanks for the wonderful 5-STAR Rating of our team of health care professionals. At Raleigh Rehabilitation Center, we strive to offer a quality experience for the Residents and their loved ones while on their road to recovery. Please know that we are here for you and your friends anytime you should need our services.
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[review] => My dad was there for stage 4 cirrhosis of the liver he was alive and thriving. Well we seen him on his birthday and he was in high spirits upon calling him today. My mom found out that he passed away on February 26, which is sad because Raleigh rehabilitation center Never had the decency to contact my family and let us know what was going on after trying to gather information Which they did not want to give us . we found out where my dad’s body was if your family is there, please please get them out ASAP. This place is institution that does not care about their patience or the individuals that are there.
[rating] => 1
[reviewer] => Justine Guevara
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[review_date] => 2024-03-23
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[response] => Dear Justine, we're so very sorry for your loss. We would like to learn more about your experience and as that when you have some time to please complete the form using this link: https://reviews.wearekymera.com/39275170/i or, if you prefer, please call our Center Administrator directly at (919) 828-6251 to schedule a meeting at your earliest convenience.
[status] => Posted
[response_date] => 2024-03-25 10:16:17
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[review] => My father was in need of a short term rehabilitation center after a brain bleed and surgery. Being from out of state, I was nervous about choosing a place for him. I called for information and was greeted very courteously. They suggested that I visit and take a tour. I was met by Miss Jasmine who took me through the facility and the floor my father would be staying on. I felt very comfortable sending him there. He felt comfortable, safe, and has only
Good things to say about the staff on his floor. He was only there for 12 days due to his insurance. He received 6 days of therapy- PT and OT- as they don’t always do therapy on weekends. He even got therapy on Thanksgiving day. They are very liberal with visitation. I was able to come and go as I pleased. My only issue was that sometimes at night I had to go back upstairs to ask to be let out the security door.
Miss Debra was dads case worker and was very helpful regarding his rehab plan, discharge plan and setting us up with home therapy.
This is an older facility with excellent staff. My only complaint is with housekeeping. His room was supposed to be deep cleaned before he arrived and the bathroom was filthy. I had to wipe down the sides of the tub and used paper towels to clean the floor. Otherwise, dad was very happy with his stay!
[rating] => 4
[reviewer] => Shaw Music Studio, West Seneca
[review_url] => https://maps.google.com/?cid=5363063708030485698
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[review_date] => 2023-12-01
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[response] => Dear Mr. Shaw, thank you so much for your positive comments and your 4-STAR Rating of our Center. Please know how honored we are that you selected our team of health care professionals to care for your father. We are here for you anytime you should need our services.
[status] => Posted
[response_date] => 2023-12-14 12:48:25
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[review] => I am giving Raleigh Rehabilitation Center only one star because of the few individuals who were kind to my Mom.
The lack of care she received during her stay led to her having an ulcer wound that became irreversible.
Our Mom loved life, and it's very unfair that she is no longer alive to enjoy time with friends and family.
Please find another place for your loved one. I wish I had.
[rating] => 1
[reviewer] => Malissa Brousseau
[review_url] => https://maps.google.com/?cid=5363063708030485698
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/38983547
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[review_date] => 2023-10-04
[review_time] =>
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[response] => Dear Malissa, we're so very sorry for your loss. We would like to learn more about what you feel occurred while your mother was at our Center and ask that you please take a moment to provide additional information using the form on this link: http://reviews.wearekymera.com/38983547/i or, if you prefer, please contact our Center Administrator directly to schedule a meeting at your earliest convenience.
[status] => Posted
[response_date] => 2023-10-09 11:06:15
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[id] => 38967187
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[review] => They stole all belongings be aware neglected by staff as per admission in hospital they did not take care of wounds infection then try to cover it up fo not send family there
[rating] => 1
[reviewer] => Gina Reynolds
[review_url] => https://maps.google.com/?cid=5363063708030485698
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/38967187
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[review_date] => 2023-09-28
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[response] => Dear Gina, we're truly very sorry that you feel you had a negative experience. Our team of health care professionals strive to provide a quality experience. We would like to know more about your experience and ask that you please complete the form using this link: http://reviews.wearekymera.com/38967187/i or, if you prefer, you can call our Center Administrator directly at (919) 828-6251.
[status] => Posted
[response_date] => 2023-09-29 13:25:29
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[review] =>
[rating] => 1
[reviewer] => Joel Justin
[review_url] => https://maps.google.com/?cid=5363063708030485698
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[review_date] => 2023-09-24
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[response] => Dear Joel, we're truly very sorry that you feel you had a negative experience while visiting our Center. Our team of health care professionals strive to provide quality care to our Residents and their loved ones. We would like to know more your experience and ask that you please take a moment to complete the form using this link: http://reviews.wearekymera.com/38961182/i or, if you prefer, please call our Center Administrator directly at (919) 828-6251 to schedule a meeting at your earliest convenance.
[status] => Posted
[response_date] => 2023-09-25 16:52:18
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[review] =>
[rating] => 1
[reviewer] => Taylor Stone
[review_url] => https://maps.google.com/?cid=5363063708030485698
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/38781910
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[review_date] => 2023-07-03
[review_time] =>
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[response] => Dear Taylor, we're so very sorry that you feel you had a negative experience at our Center. Our team of Health Care Professionals strive to provide quality care and service to our Residents and their loved ones. As you did not offer a post describing what occurred to give our Center a low star rating, we would like to know more about what you feel happed so that we can help offer a resolution. Can you please take a moment to complete out the form using this link, and we will contact you to discuss your concerns: http://reviews.wearekymera.com/38781910/i or, if you prefer, please call our Center Administrator directly at (919) 828-6251 to schedule a meeting at your earliest convenance.
[status] => Posted
[response_date] => 2023-07-05 09:29:32
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[review] => Make this make sense…my granny had back surgery 4 days ago, and was transferred here. They didn’t have any kind of pain meds, OR EVEN A WALKER for her!! We are not allowing her to stay in this mediocre. They won’t even give us a wheelchair to get her out of here! We have to bring our own wheelchair to get her out of here. DO NOT SEND YOUR FAMILY MEMBERS HERE!!
[rating] => 1
[reviewer] => Jessica Smith
[review_url] => https://maps.google.com/?cid=5363063708030485698
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/38781911
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[review_date] => 2023-07-02
[review_time] =>
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[user] => Tom O'Neill
[response] => Dear Jessica, we're very sorry that you feel you had a negative experience at our Center. The Raleigh Rehabilitation Center Team of Health Care Professionals work hard to provide a quality care experience for our Residents and their loved ones. We would like to know more about your experience and ask that you please complete the form at the link below so that we can reach out to you and discuss the details of what occurred: http://reviews.wearekymera.com/38781911/i or, if you prefer, please contact our Center Administrator directly by calling (919) 828-6251 to schedule a meeting at your earliest convenance.
[status] => Posted
[response_date] => 2023-07-05 09:38:09
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[review] => My stay at Raleigh Rehab was one of the best I've been to so far. 2nd floor staff was very good. Thumbs up!!!!
[rating] => 4
[reviewer] => Ruby Amagwula
[review_url] => https://maps.google.com/?cid=5363063708030485698
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/38608962
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[review_date] => 2023-05-10
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[response] => Dear Ruby, thank you very much for your review and positive feedback! We're always happy to hear good things from our Residents and their loved ones.
[status] => Posted
[response_date] => 2023-05-10 14:47:44
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[review] => Raleigh Rehab, doesn't respect the patients rights or in general. Just recently they have a outbreak of Covid-19 currently in the facility. Some of us are almost finished with quarantine, the facility decides to put other patients with covid in the same at the Directors orders. We were never advised that they were going to do that. It would of been nice to be informed. But they don't Caras long as they can get any new patients in. According to the Director she is doing everything according to CDC guidelines. I feel that my rights and health has been ignored at the expense of money. My honest opinion of Raleigh Rehab is the Nursing staff is good. So are the therapy department. However both the Kitchen staff and The Director both are poor at best they hurt the facility overall both needs to be changed.
[rating] => 1
[reviewer] => Wheelchairwilli
[review_url] => https://maps.google.com/?cid=5363063708030485698
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[review_date] => 2023-01-04
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[response] => Dear Wheelchairwilli, we're so very sorry to hear about what you feel was a negative experience at our Center. We would like to learn more to help resolve your concerns. Please let us know your preferred method of contact so that we can reach out to you by clicking on the link: http://reviews.wearekymera.com/38338909/i or, if you prefer, please call our Administrator directly at (919) 828-6251 to schedule a meeting at your earliest convenance.
[status] => Posted
[response_date] => 2023-01-05 12:32:52
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[review] => Please don’t work here the nurses are Rude and evil.. such a hostile work environment. They need to clean house get rid of the nurses they have and bring in some new ones. Because the nurses they have keep running away any newly hired nurses
[rating] => 1
[reviewer] => MS.E MS.E
[review_url] => https://maps.google.com/?cid=5363063708030485698
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/38181650
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[review_date] => 2022-11-13
[review_time] =>
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[response] => Dear MSE, we're very sorry that you had a negative experience as an employee of our Center. We strive to provide the best service possible to our Residents, their Family Members and our Team of Health Care Professionals. We would like to know more about your experience and ask that you please click on the link and provide your contact information so we can reach out to you: http://reviews.wearekymera.com/38181650/i or if you prefer, please call our Center Administrator directly at (919) 828-6251 to schedule a meeting at your earliest convenance.
[status] => Posted
[response_date] => 2022-11-14 10:03:56
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[review] => I came to Raleigh Rehab with a couple of concerns, the Staff listened to responded to my request. This made my stay here my comfortable. When I was feeling discomfort with pain, the staff attended to my pain needs in a timely manner. Enjoyed variations of the meals that I received. Staff are respectful and kind.
[rating] => 5
[reviewer] => Linda Redman
[review_url] => mailto:dancing6072@yahoo.com
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/38106443
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[review_date] => 2022-10-13
[review_time] => 10:57:03
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[name] => Linda Redman
[email] => dancing6072@yahoo.com
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[id] => 8130466
[user] => Tom O'Neill
[response] => Dear Linda, thank you so much 5-STAR Review and positive feedback! Our team of Health Care Professionals are always happy to hear good things from our residents, friends, and family members. Please know we are here for you and your loved ones anytime you should need us.
[status] => Posted
[response_date] => 2022-10-13 12:23:40
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[review] => This is my second experience needing rehab, before at another place. When I realized I needed to go to rehab I was a little sad, but when I got here the experience was so much better. The staff treated me like family and got to know me. I haven't encountered anyone that is unfriendly. Even when they are busy, they take the time to help me when I need them. I made friends with other residents, and we encourage each other. If I ever needed rehabilitation again, I would come back. They are good people here.
[rating] => 5
[reviewer] => Barbara Thompson
[review_url] => mailto:angelarogers412@gmail.com
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[review_date] => 2022-10-13
[review_time] => 09:15:42
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[id] => 8130246
[user] => Tom O'Neill
[response] => Dear Barbara, thank you for the positive feedback and 5-STAR Review of our team of Health Care Professionals! We're always happy to hear good things from our residents, their family members and friends. We are honored that you chose Raleigh Rehabilitation Center to provide your care and Physical Therapy for a second time while on your road to recovery.
[status] => Posted
[response_date] => 2022-10-13 09:27:37
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[13] => stdClass Object
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[id] => 38103460
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[review] => I spent 6 weeks in the hospital before I came here to Raleigh Rehab and in just a couple of weeks with physical and occupational therapy, they got me back where I needed to be to go back home. Jane and Dawn with therapy are the best. I really liked the kickball with other residents in therapy. Tyiesha, Pam are Tammy all great CNAs and were so good to me. If I need something and put on my call light, they always come. Everyone makes me feel comfortable and like I am at home. I write notes to the kitchen all the time because I really liked the food. I made a lifelong friend with my roommate. Overall, I have been happy with the experience at Raleigh Rehabilitation Center.
[rating] => 5
[reviewer] => Ruth Carroll
[review_url] => mailto:maruru973@gmail.com
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[review_date] => 2022-10-11
[review_time] => 18:03:58
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[response] => Dear Ruth, thank you so much for the positive feedback and 5-STAR Review! We're always happy to hear good things from our residents our team of health care professionals have assisted while on their road to recovery. Please know we are here for you anytime you should need us.
[status] => Posted
[response_date] => 2022-10-12 14:08:43
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[review] =>
[rating] => 5
[reviewer] => Ruth Carroll
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[review_date] => 2022-10-11
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[response] => Hello Ruth, we are so glad you enjoyed your experience at Raleigh Rehabilitation Center. Thank you for your 5-STAR Review!
[status] => Posted
[response_date] => 2022-10-12 08:43:18
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[review] => When I got here, I was very withdrawn and in a dark place, because I had just lost my leg. It was really a learning experience for me. From day one the staff got me out of the bed. Taught me how to do all the basic, simple things that we all take advantage. Along the way I made a lot of friends, that will remain friends. The staff showed me that there is something to live for. Today I am able to get around and do things independently. It is all because I came here and that's the truth. So I leave here today, discharging home, a better person.
[rating] => 5
[reviewer] => Cathy Hill
[review_url] => mailto:chill102552@aol.com
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[review_date] => 2022-10-04
[review_time] => 15:00:39
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[response] => Dear Cathy, thank you so very much for the inspiring review of our team and the 5-STAR Rating!
It was truly our honor to provide quality care and services for you while on your Road To Recovery.
We are honored that you selected Raleigh Rehabilitation Center for your post-acute care. We're always so pleased to hear positive things from our residents and their loved ones. Please know we are here for you anytime you should need us.
[status] => Posted
[response_date] => 2022-10-05 14:11:36
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[review] => Although our mom has been here less than 24 hours, the staff have been very attentive and timely to her needs. The support and care staff have been very caring to our mother. The nursing department and therapy department are excellent. The Admissions Coordinator and Administrator in Training were wonderful. We had a great first impression and I am glad that she had an opportunity to come to Raleigh Rehabilitation Center.
[rating] => 5
[reviewer] => Reid Hawkins and Wendy Hawkins
[review_url] => mailto:reidahawkins@gmail.com
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[review_date] => 2022-08-19
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[id] => 8061846
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[response] => Hello Reid, thank you so very much for the positive feedback and 5-STAR Review! We're so glad to hear about your experience at our Center. Our team of Health Care Professionals is very proud of the quality care and services we provide to our Residents and their Family Members while on their Road To Recovery!
[status] => Approved
[response_date] =>
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[review] => Raleigh Rehab is an amazing place to be if you need rehabilitation. Everyone is extremely caring and kind. The nurses and CNAs are really attentive to my needs and they individualize my care. The therapists are the best around, they get you where you need to go and are very motivating. I am so pleased with my progress as I came in not being able to bear any weight and now I am learning to walk with a cane. The activities program really caters to everyone that comes here from learning how to arrange flowers, to playing bingo and eating meals in the dining room. Everyone has fun at any level and no one is excluded. They support and encourage socialization, which has been really important in my healing.
[rating] => 5
[reviewer] => Diane Miller
[review_url] => mailto:diane0809@aol.com
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/37948784
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[review_date] => 2022-08-16
[review_time] => 09:22:11
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[id] => 8060079
[user] => Tom O'Neill
[response] => Hello Diane, thank you very much for the positive feedback and 5-STAR Google Review! We're always happy to hear good things from our residents, friends, and family members and it's our honor tp provide quality care and services to you while on your road to recovery.
[status] => Posted
[response_date] => 2022-08-22 10:34:50
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[18] => stdClass Object
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[id] => 37915996
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[review] => I have had a great experience overall. Staff was very friendly. When I first got here almost a year ago, I thought this would be long term. Everyone was so encouraging. The therapy was amazing because they got me back walking. In less than a week I get to go home. I am glad I chose Raleigh Rehabilitation Center and I would definitely come back if ever needed.
[rating] => 5
[reviewer] => Rhonda Adkins
[review_url] => mailto:rla71@yahoo.com
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[review_date] => 2022-08-04
[review_time] => 16:04:47
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[response] => Hello Rhonda, thanks for the positive feedback! We're always happy to hear good things from our residents, friends, and family members. It was our honor to serve you while on your road to recovery.
[status] => Posted
[response_date] => 2022-08-08 08:07:02
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[review] => My husband and I were nervous initially when I realized I needed to go to rehab, but all of the staff are friendly and everyone greets you, which makes you feel welcome. The food is good. Residents are all nice and seem happy. The staff and providers recognized my pain thresholds and adjusted my medications as needed to keep me comfortable. I progressed quicker than I thought I would, which I believe is a result of the therapy and care received. I am glad I was able to come to Raleigh Rehabilitation Center and if I ever needed the services again I would not hesitate to return. Great job to everyone there!
[rating] => 4
[reviewer] => Lisa Little
[review_url] => mailto:88wildstar@gmail.com
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/37832570
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[review_date] => 2022-07-28
[review_time] => 10:59:35
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[id] => 8037141
[user] => Tom O'Neill
[response] => Hello Lisa, thank you for the positive feedback and 4-STAR Review! We're always happy to hear good things from our Residents and their Family members. Our team of Health Care Professionals at Raleigh Rehabilitation Center is so honored that you chose us to provide quality care and services for you while on your road to recovery.
[status] => Posted
[response_date] => 2022-08-03 17:11:00
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[review] => I am very thrilled to be at Raleigh Rehabilitation Center for therapy services. The services rendered by the nurses are very very good. We are just like one big happy family. All the staff that I have encountered have ensured that I have a pleasant experience. I would highly recommend this center.
[rating] => 5
[reviewer] => Victor Jeffries
[review_url] => mailto:dajeffries12@yahoo.com
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/37829489
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[review_date] => 2022-07-27
[review_time] => 09:22:42
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[id] => 8037128
[user] => Tom O'Neill
[response] => Hello Victor, thank you so much for the positive 5-STAR Review.! We're always happy to hear good things from our customers. The Raleigh Rehabilitation Center is very proud of the quality care and services we provide to our Residents and their Family Members while they are on their road to recovery.
[status] => Posted
[response_date] => 2022-08-03 16:54:40
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[id] => 37828387
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[review] => Beware of the left behind floor. 3rd floor. I was told about this. I shortly found out.
[rating] => 1
[reviewer] => bbudacious
[review_url] => https://maps.google.com/?cid=5363063708030485698
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/37828387
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[review_date] => 2022-07-25
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[response] => We're very sorry that you had a negative experience. We strive to provide the best service possible. We would like to know more. Please fill out the form at the link below, and we will reach out to you as soon as we can: http://reviews.wearekymera.com/37828387/i or if you like please call our Administrator at (919) 200-3556 to schedule a meeting at your earliest convenience.
[status] => Posted
[response_date] => 2022-08-03 16:15:06
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[22] => stdClass Object
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[id] => 37803548
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[review] => My edit shows one star *HATED" this place but someone has it defaulted to loved. Nope Nope Nope!
STAY AWAY! Raleigh Rehabilitation Center is full of incompetent staff. Due to Raleigh Rehabilitation Center my mom was taken to the hospital with a stage 4 ulcer/bed sore with bacteria to her tail bone. She is currently on her death bed. Back in April she was enjoying life and living independently, driving and visiting my family. Now all of this is only a memory. DO NOT COME HERE!!!
Mom passed away 7/2022 from her bed sore after being at Raleigh Rehabilitation Center from April to late June. Her stage 5 bedsore caused her such pain.
*Interesting to see someone defaulted my review to ❤️ when my review on my end showed HATED this location.*
[rating] => 1
[reviewer] => Michelle Morales
[review_url] => https://maps.google.com/?cid=5363063708030485698
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/37803548
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[review_date] => 2022-07-19
[review_time] =>
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[Review Text Prior To Aug 20, 2023] => STAY AWAY! Raleigh Rehabilitation Center is full of incompetent staff. Due to Raleigh Rehabilitation Center my mom was taken to the hospital with a stage 4 ulcer/bed sore with bacteria to her tail bone. She is currently on her death bed. Back in April she was enjoying life and living independently, driving and visiting my family. Now all of this is only a memory. DO NOT COME HERE!!!
[Review Text Prior To Sep 20, 2023] => STAY AWAY! Raleigh Rehabilitation Center is full of incompetent staff. Due to Raleigh Rehabilitation Center my mom was taken to the hospital with a stage 4 ulcer/bed sore with bacteria to her tail bone. She is currently on her death bed. Back in April she was enjoying life and living independently, driving and visiting my family. Now all of this is only a memory. DO NOT COME HERE!!!
Mom passed away 7/2022 from her bed sore after being at Raleigh Rehabilitation Center from April to late June. Her stage 5 bedsore caused her such pain.
)
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[user] => Tom O'Neill
[response] => Dear Michelle, we're very sorry that you feel your Mother had a negative experience. We strive to provide the best service possible. We would like to know more. Please fill out the form at the link below, and we will reach out to you as soon as we can: http://reviews.wearekymera.com/37803548/i or if you like please call the Administrator directly at (407) 628-5418.
[status] => Posted
[response_date] => 2022-07-19 16:10:19
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[23] => stdClass Object
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[id] => 37748926
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[review] => My mom is currently here after having a mini stroke. She was previously at another facility (after leaving had the stroke the very next
day)..Since my mother has been here she has made process that I haven't seen from her previous stay .This is the true definition of a Rehab. Staff is very friendly from administration to the house keeping staff.
[rating] => 4
[reviewer] => Gwendolyn Clemons
[review_url] => https://maps.google.com/?cid=5363063708030485698
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/37748926
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[review_date] => 2022-06-29
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[response] => Hello Gwendolyn, thanks for the positive feedback! We're always happy to hear good things from our residents, friends, and family members. We are very proud of the care and services we provide to our Residents and their Family Members.
[status] => Posted
[response_date] => 2022-07-05 15:35:30
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[id] => 37741087
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[review] => This place is a NIGHTMARE! Do not go or send loved ones here. I was transferred here after major surgery for a broken femur and spent 7.5 hours alone in a room with none of my transferred heart, pain and other meds administered. Finally had Instacart deliver, food, water, and Tylenol. After asking for help from staff multiple times then falling, I had to call 911 from my cell phone to be transported back to hospital ER. DON'T GO HERE!!!
None of the staff (that I barely saw) wore gloves of any kind. The "house" doctor came in to show me how to use the television, then looked at my incisions with gloves he took out of his pants pocket!
[rating] => 1
[reviewer] => maura clavin
[review_url] => https://maps.google.com/?cid=5363063708030485698
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/37741087
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[review_date] => 2022-06-26
[review_time] =>
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[Review Text Prior To Mar 4, 2023] => This place is a NIGHTMARE! Do not go or send loved ones here. I was transferred here after major surgery for a broken femur and spent 7.5 hours alone in a room with none of my transferred heart, pain and other meds administered. Finally had Instacart deliver, food, water, and Tylenol. After asking for help from staff multiple times then falling, I had to call 911 from my cell phone to be transported back to hospital ER. DON'T GO HERE!!!
)
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[id] => 7982186
[user] => Tom O'Neill
[response] => Hello Maura, we're so sorry to hear about your experience. We want to know more, to help resolve the situation. Please let us know how we can contact you: http://reviews.wearekymera.com/37741087/i of if you prefer, please call our Administrator schedule a meeting at your convenience. The Raleigh Rehabilitation Team of health care professionals and front line caregivers take great pride in the care and services we provide to our Residents and their family members. We look forward to hearing from you soon to discuss your concerns.
[status] => Posted
[response_date] => 2022-06-27 08:10:10
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[id] => 37715878
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[review] => Being in Florida it has been so disturbing to hear that my niece had a debilitating stroke, but fortunately the staff at Raleigh Rehab, where she has been since January, is so cooperative and caring. They keep myself and her sister, who also lives in N.C. tho in the Wilmington area, informed as to her condition and answer any questions we might have. Most of all we can never thank their Business Manager, Danielle Morgan, enough for her assistance in leading us through the many nuances of insurances and all that is involved relative to my niece's care. It has been a difficult journey for us but are so thankful to Raleigh's staff for making it a little easier.
[rating] => 5
[reviewer] => diana malloy
[review_url] => https://maps.google.com/?cid=5363063708030485698
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/37715878
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[review_date] => 2022-06-18
[review_time] =>
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[user] => Tom O'Neill
[response] => Hello Diana, thank you so much for the positive feedback! We're always happy to hear good things from our residents, friends, and family members. The Team of Health Care Professionals at Raleigh Rehabilitation Center truly take pride in the care and services we offer to their Residents and Family Members. Please know we are here for you anytime while your loved one is on the road to recovery.
[status] => Posted
[response_date] => 2022-06-20 08:11:16
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)
[26] => stdClass Object
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[type] => reviews
[id] => 37593923
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[review] => So let me just start by saying that having a ill parent can take a toll on a family and especially a toll on a single child who is trying to make the best decision they can when it comes to the care their parent may receive when they become ill and need to be placed in a facility. With that being said trying to get anything done, questions answered from this facility is absolutely horrible. I read the previous reviews and I am trying to figure out how anybody would give this facility a 4 or 5 star rating. I will admin there are some social workers, and front desk employees whom seem to care about their job, but the nurses NO. Every time I came to visit my father they were sitting at the desk the hall would be lit up with call lights and they simply wouldn't answer them. My thought was wow what if it was an actual emergency how would they respond?? My father would holler for nurses to come and they would simply shut the door, which infuriated me, because if he is hollering he needed their assistance in some kind of way. Their solution was to have him evaluated by psych, instead of trying to assess his needs because they did not want to deal with him. I pulled my father out of this facility and took him home, and after he was discharged....no response from the director of nursing on his after discharge care, he needed physical and occupational therapy, and also a prior authorization for him to get his prescription filled. I called the director of nursing several times to try and get this resolved no response. just inconsiderate and unprofessional. My advise avoid this facility and if your loved one is placed here be prepared to check on them consistently because God knows they will be neglected.
[rating] => 1
[reviewer] => MzEbony 204
[review_url] => https://maps.google.com/?cid=5363063708030485698
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/37593923
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[review_date] => 2022-05-04
[review_time] =>
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[response] => Thank you MzEbony for your feedback regarding your experience at our Raleigh Rehabilitation Center and your fathers care. Our team of Caregivers take their responsibilities very seriously and strive to provide quality care to our residents. We're very sorry that you had a negative experience. We strive to provide the best service possible. We would like to know more. Please fill out the form at the link below, and we will reach out to you as soon as we can: http://reviews.wearekymera.com/37593923/i
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[response_date] => 2022-05-04 14:44:11
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[review] => Burn the place down. I wouldn't send a prisoner here. you press call button and it is15 plus minutes before anybody comes. the place is not at all as pictured. prisoners get more to eat than here. the place is sickening. they will leave you lying there for as long as they want. the place is horrible. I've asked for some kleenex 6 times since getting here. don't have any yet. I'm not sticking around to find out anymore about them!!
[rating] => 1
[reviewer] => Teresa Richardson
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[review_date] => 2021-11-05
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[review] => Extremely satisfied with this facility. My Dad has been to multiple Skilled Nursing Facilities for rehab in the last year, and suffice it to say, Raleigh Rehab is in an entirely different class than any of the others. My Dad's typical report for any given facility, on an average day, is just a litany of complaints (and often rightfully so.) But at this facility, he has had almost nothing but compliments. The few issues he has had, have been handled quickly and efficiently.
What really makes this place is the staff, which is is incredible. For the most part, our typical experience at nursing facilities have been staffs that are generally curt, lethargic, borderline apathetic, and difficult to get ahold of (sometimes even ghost-like.) The staff at Raleigh Rehab is the exact opposite in all regards.
The day of admission I was met with an avalanche of employees (in a good way,) giving me the lay of the land, explaining treatment plans, therapy goals, policies etc, and answering any and all questions we had. Every employee I have encountered has been energetic, professional, and hard working. And persistently so. A very refreshing departure from the norm at many of these facilities, where most employees seem like they'd rather be anywhere else.
Gotta call out Jackie, the admin, who is an absolute superstar, handling everything from administrative issues like scheduling appointments, visits, or policy discussions, all the way down to checking in on my Dad for no reason at all, wheeling him around the facility, running things up to his room etc. She is a Jackie of all trades. I do not know where she finds the energy. She is always extremely easy to get ahold of, and very reliably handles any issues we run into.
Danielle, the business manager, has provided (for the first time in my experience,) clear, and decisive answers to many questions that have gone largely unanswered by just about all previous business management and social worker employees at other facilities and even hospitals we've been to. I cannot tell you how refreshing it is to have clarity and confidence on some of the very intricate processes we've had to navigate (like applying for Medicaid, for instance.) It's obvious she is very experienced, and really knows her stuff.
PT and OT are incredible. Most SNFs my Dad has been to, the therapy is hit or miss, and pretty minimal. Somedays he gets it. Some days not. Usually it entails simply going through the motions with no clear goals. Meanwhile at Raleigh Rehab, it's not an exaggeration to say that therapy is their top priority (given it's the reason he's there,) and everything else is subservient to the therapy schedule (short of emergencies or critical medical appointments.) Literally within 20 minutes of admission, I was already having an extensive conversation with Felino (the PT-ist) about the goals and the plan. And since then, the therapists have kept me informed and updated with specific and quantifiable goals, progress reports, and treatment plans.
The nursing staff has been excellent. Competent, friendly, knowledgable, and attentive. And the nursing manager, Angie, really knows her stuff, pays close attention to patients, and is very good with communication.
On that note, one of the most standout things about this facility so far is that the staff is not only very easy to reach, but is actually proactive about keeping my family up to date and informed. It's so nice not to have to chase people down, and to always be in the know.
The three or so weeks my Dad has been here have been a fantastic experience, and night & day compared to other facilities he's been to. We've grown to trust the staff (didn't take long, ) and we enjoy peace of mind that my Dad is in good hands, is comfortable, safe, and dare I say, generally happy. Definitely not something that comes easy for him in Skilled Nursing Facilities. I could go on all day, but the takeaway is, if you have a family member looking for skilled nursing rehab, and you are given a bed offer at Raleigh Rehab, I'm telling you, take it.
[rating] => 5
[reviewer] => Scott Kehn
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[review_date] => 2021-09-10
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[review] => Our family member has been in Skilled Nursing at RRC for almost 5 years. While an older facility, the administrator, Jackie and her staff have made incredible strides to make RRC the best it can be over the last several years. The PT staff is excellent, and the love & care the Nursing Staff in particular have shown to our family member are appreciated! During the lockdown that COVID19 brought, our questions & concerns were handled in a timely manner. We appreciate everything the staff at RRC does!
[rating] => 4
[reviewer] => Lisa McK
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[review_date] => 2021-08-17
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[response] => This is great news! We're so happy to know that you had a good experience.
[status] => Posted
[response_date] => 2021-08-18 15:39:13
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[review] => My father was admitted to RRC and has been receiving top-notch nursing care as he is nearing end of life. It's not been an easy situation dealing with a loved one who is transitioning, but the RRC team has been nothing but helpful, kind, and responsive.
They do a great job at keeping us up to date on any changes with my Dad. They are also incredibly responsive, allowing my sister and I to schedule Compassion Visits with my Dad during this tough time. Everyone we speak to is warm and welcoming, and extremely supportive when it comes to navigating options and support for my Dad.
While we have been impressed with our interactions with the staff, I feel confident that my Dad does as well. So much so that he asks my sister and I to bring gifts such as milkshakes for the CNAs and nurses that care for him. He knows them by name and speaks lovingly about them.
[rating] => 5
[reviewer] => Sara Wall
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[response] => Hello Sara, thanks for the positive feedback! We're always happy to hear good things from our residents, friends, and family members.
[status] => Posted
[response_date] => 2021-08-11 15:18:46
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[review] => As a marketer of this facility I openly share the value added in an in-patient stay with Raleigh Rehabilitation Center; the staff is caring, hard working and efficient in providing care and support for its residents. The therapist are knowledgeable and consistent, nursing leadership is strong and focused the Executive Director is alert, attentive to compliance and determined to make this the #1 facility in Wake County. All nursing homes are similar in services; however, customer service, patient care and efficiency of service sets this facility apart. If you need short or long-term care give us a call and let us show you how Awesome we are!!!
[rating] => 5
[reviewer] => Will Rogers
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[review_date] => 2021-07-31
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[response] => Hello Will, thanks for the positive feedback! We're always happy to hear good things from our residents, friends, and family members.
[status] => Posted
[response_date] => 2021-08-13 17:09:59
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[review] => Horrible place to work if you value your license as an RN, if you want to be overworked, or if you value peoples lives, this is not the place for you.
[rating] => 1
[reviewer] => EJ Datts
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[review_date] => 2021-01-23
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[review] => I don’t not recommend ‼️‼️‼️ My mom has been there for 4 Days and has fell off of her bed twice even though we told them she can’t walk and she is fall risk and they didn’t put rails on her bed until after she had already fell off., she doesn’t eat beef or pork but they also took chicken off of her diet so she wasn’t getting meat at all and they leave 1 pampers on her ALL NIGHT. She’s leaving ASAP .im a Public figure and I will take this as far as I have to (and we can’t go in for 2 weeks because of COVID so I can’t even go inside the building for 2nweeks)
[rating] => 1
[reviewer] => Top Bizzy
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[review_date] => 2020-10-20
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[review] =>
[rating] => 1
[reviewer] => Tammie Hodge
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[review_date] => 2020-08-25
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[review] => Took them over 20 minutes to change my mom. That was unacceptable. I live out of town and I've called the social worker several times and does not call me back.
Also abuse of confidentiality.
[rating] => 1
[reviewer] => Claudia Guess Moore
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[review_date] => 2020-02-19
[review_time] => 23:53:34
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[review] => They should be ashamed of the living conditions that they provide for those under their care. It’s very hurtful to hear of the way employees refuse to bathe their patients properly, clean the bathrooms, and assure that they are properly placed in their chairs. It’s not right at all and this place should take full responsibility and be accountable for their actions. These people have family and friends that want nothing more than a stable and comfortable environment for their loved ones!
[rating] => 1
[reviewer] => Arenia Roulac
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[review_date] => 2020-02-05
[review_time] => 22:55:33
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[review] => Close this place down!!!!!!
[rating] => 1
[reviewer] => Megan Boone
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[review_date] => 2020-02-05
[review_time] => 18:23:05
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[review] => this location is very neglectful I witnessed residents trying to physically fight each other as the nurses laughed. as well as the roach infestation. they also neglect give patients baths and providing them with safe and clean facility for them to live.
[rating] => 1
[reviewer] => Adanna Omeni
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[review_time] => 17:48:03
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[review] => After seeing the treatment and conditions in which my friends mother is in, I am disgusted and sickened! It’s Roach infested, unsanitary, uncovered food and hygiene items and not to mention the lack of attention and care for her is appalling as she is a “TOTAL” CARE RESIDENT! I DEFINITELY DO NOT RECOMMEND!
[rating] => 1
[reviewer] => Nikki Dimez
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[review] => Definitely doesn't treat patients with proper care. Poor work ethics and facility is unsanitary and I feel they should be shut completely down.
[rating] => 1
[reviewer] => Sentoria Johnson
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[review_date] => 2020-02-05
[review_time] => 11:27:00
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[review] => My friends mother is currently at this rehab center due to a minor surgery resulting in a stroke and them having to make the decision to move their mother at Raleigh Rehab center. Since my friends mother stay, she has not had the proper hygiene tools such as toothbrush and toothpaste in a closed setting. They have been opened and exposed to the whatever germs lingering around. ROACHES have been in their mothers food, mold has been found in the bathroom in the sink as well as behind the toilet. My friends name on Faceook is Emani' Monee. PLEASE GO LOOK AND SEE THE PICS THAT GO ALONG WITH THIS REVIEW!! I DO NOT RECOMMEND!!!!!!!!! LEGAL ACTION HAS BEEN TAKEN!
[rating] => 1
[reviewer] => Marquite Mitchell
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[review] => I enjoy being a staff here at Raleigh rehabilitation I started as a CNA and transition over to a nurse. The staff is great and teamwork and communication is outstanding and that combo gives our residents quality care. We strive for the best and our out come is excellent service for our residents.
[rating] => 5
[reviewer] => Jameca Luckett
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[review_date] => 2019-11-07
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[review] => Raleigh Rehab has been my work “home” for the past 5 years. We are making wonderful progress ensuring this facility is a great place to work and an excellent home for our residents.
[rating] => 5
[reviewer] => Angie Holloman
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[review_date] => 2019-10-25
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[review] => UPDATE:
This facility is trending in magnificent ways! The location is in the heart of an upscale neighborhood, with ample parking including covered parking accommodations. I am most impressed with the current staff. The new Administrator, Sekeithia Jones has an made some dramatic positive improvements since my last review six months ago. During her three- four month administration, I have seen increased patient engagement, this administrator is hands -on, she assists the staff and patients by helping to feeding patients, she has increasing family participation by hosting Town Hall Meetings, and reducing agency staff to ensure committed continuity of care! The Staff Development Coordinator EJ provided staff and residents with a mobile in-house Flu Shot Clinic. The Activities Director Linda exudes enthusiasm for the residents by ensuring each resident feels cherished and motivated in the various creative activities provided daily.
The collaboration between Bethany of Human Resources, Staff Development and Administrator are on point. I see more smiles and camaraderie among the staff.
This facility utilizes EMAR Electronic Medication Administration Record, has highly trained nurses that competently work to their full scope of practice and can successfully treat complex surgical wounds.
Patients and Residents are seen by a physician within 24 hours after admissions and those requiring ancillary care are provided weekly visits by board certified Wound Nurse Practitioner, Psychologist and Psychiatric. Social Work assessment are conducted, and both the long term and short-term patients are provided with vision, dental and podiatry care as well as safe proper care plans for those being discharged. The Therapy staff PT, OT and SLP is amazing!
I continue to stand by my recommendation:
Should a loved one require assistance via therapy, skilled nursing or long-term care, this facility has the caring knowledgeable dedicated staff, clean and well-maintained space, sophisticated equipment and technology to exceed expectations! It is truly evident that the entire staff from the Administrator to Housekeeping considers each patient/resident important by answering call bells quickly to reassure patient/resident they matter most!
[rating] => 5
[reviewer] => Dee Williams
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[review_date] => 2019-10-24
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[review] => Great rehab team who is very passionate about patient care and has excellent rehab outcomes.Dedicated staff that works hard every day to provide quality care to improve our residents life .
[rating] => 5
[reviewer] => Rekha Manoj
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[review_date] => 2019-10-24
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[review] => I started at raleigh rehab in Dec. 18, and i have had the privilege of working closely with a staff of dedicated individuals who treat their residents with the utmost respect, dignity, while providing top notch care. Highly recommended A+
[rating] => 5
[reviewer] => Dru Mcneill
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[review] => This is a great place to work. Team of caring people and highly motivated to make things better each day.
[rating] => 5
[reviewer] => Regina Bridgers
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[review] => Raleigh Rehab has been a true blessing. The rehabilitation is amazing! The staff is amazing! I 100% recommend this facility. The activities and food are great. Felino, Jameca, Debra and Karen, entire staff are wonderful
[rating] => 5
[reviewer] => Powerful Female (LovetoTravel)
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[review] => Where do i begin never any gloves or diapers very dirty rooms and bathrooms never get cleaned have a lot of roaches and other bugs cant keep any aides to care for the residents nurses want aides to do there job while they sit and talk on the phone and eat all day and night food looks very nasty who runs this place one of the worst i have seen
[rating] => 1
[reviewer] => Vicky Reed
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[review_date] => 2019-08-01
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[rating] => 1
[reviewer] => David P
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[review_date] => 2019-07-23
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[rating] => 1
[reviewer] => S Reed
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[review] => The top comments are made by administrative staff, and corporate officials!! If you have any questions as to the validity of these claims just take an unannounced tour!!
[rating] => 1
[reviewer] => Nicole Malone
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[review] => I am thankful that Raleigh Rehabilitation has a team that comprises nursing excellence. Their clinical knowledge is the very best. They are highly recommended and have great success rates for those patients and residents with diagnosis that require a high level of skill. I am glad to be on the team.
[rating] => 5
[reviewer] => yolande murphy
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[review] => Kind and Caring team of professionals that make sure loved ones are happy and healthy. Always greeted professionally when calling or when entering the facility. Timely service when on hold to be transferred, and quick response back when waiting on a call back from the facility. I have confidence my loved ones will remain in the best care throughout their stay at Raleigh Rehab Center. Staff are willing to go the extra mile to make sure that all needs are met of Residents and Family, to ease worry of their loved ones.
[rating] => 5
[reviewer] => cody cunningham
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[review] => Raleigh Rehab is a warm and welcoming skilled nursing facility with friendly and attentive staff. The social work and nursing staff are always able and willing to attend to the needs of residents and families.
[rating] => 5
[reviewer] => Ashleigh Abercrombie
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[review] => Raleigh Rehabilitation Center is one of the best my first time being there for my brother and the service and people is so nice and caring.He told that he felt right at home and he loves his time there.
[rating] => 5
[reviewer] => Brionna Barrow
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[review] => Awesome staff! Social workers and nurses are always so helpful and caring when it comes to their patients. They follow up with the residents and their families once they have discharged from the facility to make sure they are still healthy and doing good. They leave Raleigh rehab with a great plan in place. Always a pleasure when I visit this facility.
[rating] => 5
[reviewer] => kristen
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[review] => I was making a delivery to a customer and was very impressed with the way I was greeted by the receptionist Denise. The lobby was nice and inviting; I asked if there had been changes in management and she said there is a rather new Administrator named Jayme. While waiting, I noticed the residents and staff seemed content. A great combination in this industry. Kudos to Raleigh Rehabilitation Center and it’s staff on maintaining an positive environment for our elderly and those short term patients on the mend!
[rating] => 5
[reviewer] => AVON Glamour eRep (Omni Channel Dee)
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[review] => This is my second time working at Raleigh Rehab, I’ve been here a little over a year. I must say the facility has made 180 degree turnaround. I clearly see a real change in not only the department heads but the staff alike. The residents and staff are very happy and really enjoyed coming to work.
[rating] => 5
[reviewer] => CATRINA SMITH
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[rating] => 5
[reviewer] => Bruce Allen
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[review] => Wonderful place to work,you will get along well with your co-workers and management is great. Come join our wonderful team and make a difference in people's lives here.
[rating] => 5
[reviewer] => Veronica Rackley
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[review] => This is a awesome place to work for the staff and administrative staff are available anytime you need them. Great benefits and employees incentives programs
[rating] => 5
[reviewer] => Tamara Ihenyen
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[review] => I enjoy working there...staff believes in team Work and Giving the Residents the Best Quality of care.
[rating] => 5
[reviewer] => Fanica Hinnant
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[review] => Nice friendly staff clean facility excellent customer service
[rating] => 5
[reviewer] => kathleen stametz
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[review] => I love that the staff greets you with a smile and says hello. Also the nursing staff is fantastic!! If you ever need anything there is always someone that is able to talk to you and get that issue taken care.
[rating] => 5
[reviewer] => Alexis Parks
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[review] => Love love love Raleigh Rehab!!! My dad enjoyed his stay there! The Rehab department got him back onto his feet and in his home. He is doing great living independently with home care visits. But none of this would have occurred without the Social Worker, Nursing and Rehab care received from Raleigh Rehabilitation Center!!!!
[rating] => 5
[reviewer] => Sherri Kenion
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[rating] => 5
[reviewer] => Roshaunda Bond
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[review] => Great place for rehab and friendly staff.
[rating] => 5
[reviewer] => Denise Holder
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[review_date] => 2019-04-16
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[review] => Raleigh Rehabilitation is a wonderful and caring rehabilitation center. The staff is extremely knowledgeable, helpful and focused on patient and family needs.
[rating] => 5
[reviewer] => Leslie Mattison
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[review_date] => 2019-04-05
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[review] =>
[rating] => 5
[reviewer] => Sarah Ford
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[review] => They do not deserve any stars due to low staffing, patients going over 2 hours of not being turned, staff have to work their unit plus another unit to keep the shift/units going, they have too many roaches in this facility the patients are not cared for as they should be. My loved one was admitted there for therapy from suffering from a stroke and now dementia and within four days from February 3, 2019 to February 7, 2019 developed bedsores I have them on video and a gash in her left thigh from them using too little diapers and pulled them too tight and was wet and in stool for hours. That’s how pressure ulcers/bedsores developed with not being turn every 2 hours. And my love one was left in the room alone with her medication still in her mouth alone. Which could have lead to choking and possibly aspirating or even worse and they were informed to crush the medication. My love one door was completely closed when the situation occurred thank god I came when I did. The nurse did not wait to see if the meds were swallowed. The nurse failed to do a mouth check after giving my love one the medication I talked to the DON (Director Of Nursing) about the situation he stated “ we have to do a little bit better”. I stated “no that’s an understatement you all have to do better than what you all are doing here not only to my love one but every single patient in here you’re quick to accept them because you all need the funds to run the facility but you don’t care about the treatment of the patients and that’s not fair at all to them or their love ones. And I have proof on my phone by video of the roaches and the nurse admitting she did wrong and to state it was considered a medication error on her behalf”. And I mentioned to the DON about calling the state on this facility he got so dramatic stating while flaring his hands “call whoever you want we tell everybody that’s your right do what you want to do it’s okay with me”. Thank you to the Director Of Nursing name Boger (name on his badge) for giving me permission to do so with my proof on video of this awful facility. I wouldn’t dare send my worst enemy nor sick dog to this facility ever they will not make it in there far as medical treatment at Raleigh Rehabilitation Center 616 Wade Avenue Raleigh, NC. By the way the good reviews you all read really and truly are from the staff that work there not guests/visitors/patients.
[rating] => 1
[reviewer] => Vanetta Hargrove
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[review_date] => 2019-02-25
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[Review Text Prior To Feb 9, 2024] => They do not deserve any stars due to low staffing, patients going over 2 hours of not being turned, staff have to work their unit plus another unit to keep the shift/units going, they have too many roaches in this facility the patients are not cared for as they should be. My love one was admitted there for therapy from suffering from a stroke and now dementia and within four days from February 3, 2019 to February 7, 2019 developed bedsores I have them on video and a gash in her left thigh from the using too little diapers and pulled them too tight and was wet and in stool for hours. That’s how pressure ulcers/bedsores develope sling with not being turn every 2 hours. And my love one was left in the room alone with her medication still in her mouth alone. Which could have lead to choking and possibly aspirating or even worse and they were informed to crush the medication. My love one door was completely closed when the situation occurred thank god I came when I did. The nurse did not wait to see if the meds were swallowed. The nurse failed to do a mouth check after giving my love on the medication I talked to the DON (Director Of Nursing) about the situation he stated “ we have to do a little bit better”. I stated “no that’s an understatement you all have to do better than what you all are doing here not only to my love one but every single patient in here you’re quick to accept them because you all need the funds to run the facility but you don’t care about the treatment of the patients and that’s not fair at all to them or their love ones. And I have proof on my phone by video of the roaches and the nurse admitting she did wrong and to state it was considered a medication error on her behalf”. And I mentioned to the DON about calling the state on this facility he got so dramatic stating while flaring his hands “call whoever you want we tell everybody that’s your right do what you want to do it’s okay with me”. Thank you to the Director Of Nursing name Boger (name on his badge) for giving me permission to do so with my proof on video of this awful facility. I wouldn’t dare send my worst enemy nor sick dog to this facility ever they will not make in there far as medical treatment at Raleigh Rehabilitation Center 616 Wade Avenue Raleigh, NC. By the way the good reviews you all read really and truly are from the staff that work there not guests/visitors/patients.
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[review] => If anyone ends up needing rehab for their elderly parents or family and is given the option of Raleigh Rehab. Don't, just don't. My mother was sent here after a brief time in hospital to finish a course of IV antibiotics and to keep her strength as she has MS and is wheelchair bound. I was greeted by a patient (or resident since they have both) in a wheelchair trying to get onto the elevator, she was grabbed from behind and screamed at and told she wasn't going anywhere. Patients/residents were in their bedrooms or in the hall asking for help, aids were ignoring them - it was like a scene from the movie one flew over the cuckoo's nest. My mother had her light on and had been waiting for someone to come in to give her some pain medication, she was in a state and had been dumped into the room and left for ages so she was uncomfortable and disheveled.
I had her moved to another floor but the staff really do not care and neglect is rife, I have had to visit many times a day because it is so worrisome. Just looking at my mother I knew she was running a fever, I had to chase them down to take it and yes, she did have one. This has been an exhausting experience for me too because I am in extreme pain from the effects of Pneumonia that I am trying to get over but it has been a full time job, telephone calls and visits and the care is just awful. My mother is leaving today, I am having a fit because the longer she stayed the weaker and thinner and sicker she was becoming. When I entered her room to pick her up she was on her chair dropped over looking like she had passed out, she was weak and unable to drive her own electric chair. Normally I would have refused to move her but I just want her out of this place so I managed. Do not let a loved one enter this place, it should be shut down.
[rating] => 1
[reviewer] => iuk2usa
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[review_date] => 2019-02-06
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[review] =>
[rating] => 1
[reviewer] => D B
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[review_date] => 2018-10-07
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[review] => I read all the negativity. But I don't see no one taking action? Why? My friend went there to make sure it was a safe place for her mom. Apart from roaches infestation, bed bugs, the nasty attitude from staff members, they are feeding this people with expire food. The good reviews you see here is from staff members that get prices from HR if they do good reviews. Took us 15 minutes to find out this and more. Why the health department hasn't done nothing about this situation?
[rating] => 1
[reviewer] => Johanna Rivera
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[review_date] => 2018-07-10
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[review] =>
[rating] => 3
[reviewer] => Rach
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[review_date] => 2018-05-24
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[review] => I am proud to be a member of the Raleigh Rehab team. Long-term care is a industry with lots of challenges but we are building a team that cares, works hard and wants to be the facility of choice in Raleigh for rehab and long-term care. If you have any concern with the care provided we want to know to review, resolve and work towards a system to avoid the same concern. We want to partner with families, community members, patients and staff to provide the best service possible. I welcome all to visit, volunteer or apply for a job to improve the services provided to the disabled and elderly in Raleigh.
[rating] => 5
[reviewer] => Jennifer LaMar
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[review_date] => 2018-05-23
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[review] => My family member went in to Raleigh Rehab (RR) after suffering a stroke (accompanied with other issues as well). The level of care and therapy required far exceeded home care. My family rotated daily visits, through out every day of the week for 3 yrs. The first year was okay as staff and quality of care was acceptable, then RR changed management and staff... everything rapidly declined. The unfavorable things people are posting here are true ten-fold. It’s horrible. I will spare you the details of the unforgiving experience my family member endured there... but can tell you, the final days there were painful and completely preventable. My family member was ultimately left unattended with the bed set on the highest setting, the fall mat removed and guard rail down by a CNA that walked away. Unable to walk, my family member fell face first on the cold hard floor... no telling how long they laid there in excruciating pain... only to be found by someone who happened to pass by and noticed them on the floor. 3 days later she died. The staff acted like they didn’t know anything, they turned away from the family. The lady who runs the place assumed no accountability for what happened, making pathetic excuses when my family confronted her. She had the nerve to say the nasty bed sores (due to the negligent staffing care) would have taken her out sooner than later. If that wasn’t enough... the CNA who walked away creating significant fatal risk ... kept his job!! Total death sentence. No scruples whatsoever. I can’t believe they get away with the obscene things they do. If I could get justice for my family member, I would without hesitation ... but RR banks on the outcome of families walking away, trying to preserve any dignity left of their loved one, I’m sure. I can share what I know to be factual though. Take what you will from this. Your loved ones deserve far better... I know my family member sure did.
*The only reason I gave one star was because it was the only way to leave feedback. RR is not worthy of any stars. Ever.
[rating] => 1
[reviewer] => Catharine Willoughby
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[review_date] => 2018-05-15
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[review] => Sad place to have to send your loved one. In my experience, knowing a patient here. The staff constantly tells patients and family members that they are understaffed and cannot provide proper care. They do not answer the call button in a timely manner but sit at the nurse station and listen to it beep without checking on the patient. I purposely hit the button and left to see what would happen. There were 5 staff members standing around when I teturnd an hour later while the patient sat soiled for over an hour and when they were confronted they all seemed surprised and pretended they didn’t know. They often wait for one nurse or nurse assistant to care for patients as if they cannot assist because “it’s not their job.” I would recommend you take your loved one elsewhere if you have ANY say so! There are a few staff members that appear to care but that’s the exception. If I could give it a 1/2 Star I would
[rating] => 1
[reviewer] => Lesley Moore
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[review_date] => 2018-04-09
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[review] => I love this Facility!! Great staff the administrative team is very responsive and the nursing team is amazing the therapy staff is wonderful!! I wouldn't take my loved one anywhere else!!
[rating] => 5
[reviewer] => Samantha Lynn
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[review_date] => 2018-03-22
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[review] => Facility is clean with Friendly staff. I enjoyed the covered parking on a rainy day! Highly recommend your family member for therapy. Definitely a 5 star facility!
[rating] => 5
[reviewer] => Snow Tate
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[review_date] => 2018-03-22
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[review] => My friend was there for 2 months they got bed bugs the administrator jennifer are a lier the staff there are project some of them jennifer lied to my face they had agency aides working there not that many of they own staff and I have friends on the fourth floor they are nice on first shift but one aide I think her name is sharon she had people sitting up that I never seen up before they should have kept her and the other administator Lori they let the good ones get away and keep the bad one
[rating] => 1
[reviewer] => Curtis Mull jr
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[review_date] => 2018-01-12
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[review] => Looks like an insane asylum from the outside. Absolutely awful experience for my dad, he wasn't even there a week before we took him out! The staff is disrespectful and rude. They made him sit in a wheelchair for 3 hours until 3rd shift came in which resulted in him peeing on himself twice and also soiling the adult diaper that they put on everyone. Absolutely horrific. NEVER LET ANYONE YOU CARE ABOUT STAY HERE!!
[rating] => 1
[reviewer] => Rebekah Eberbach
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[review_date] => 2017-08-05
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[review] => RN, CRRN
I HATED IT!!
Poor Management thus poor nursing care, VERY DISAPPOINTED in Physician in charge, & Psychiatrist was a Joke. MIL overmedicated, medication & lab errors, 3rd floor smells AWFUL!!
[rating] => 1
[reviewer] => Gwen Hall Hicks
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[review_date] => 2017-07-25
[review_time] => 09:24:42
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[review] =>
[rating] => 1
[reviewer] => Jackie Weaver
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[review_date] => 2017-05-11
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[review] => DONT ALLOW ANYONE YOU CARE ABOUT TO GO HERE!!!!!!! The staff is rude, unknowledgeable and will lie to you in a heartbeat. The facility is outdated and not clean. Patients are ignored! This place is a disaster!!!! I would rate this at a zero if possible!
[rating] => 1
[reviewer] => Daisy Mae
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[review_date] => 2016-09-16
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[review] => Needs plenty of training on how to respect and treat patients correct, Disability and elderly. Have a chapel or place to entertain visitors
[rating] => 1
[reviewer] => Beth Stiles
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[review_date] => 2016-08-19
[review_time] => 17:22:16
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[review] => Staff is nice and food is good
[rating] => 1
[reviewer] => Wesley Harris
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[review] => Is it a nursing home, rehab from a hospital stay or an asylum. After this visit, which is my third (due to PSP Progressive Supranuclear Palsy), I am not sure. Judging from the sounds emanating from some the rooms at night and sometimes during the day; I would say an asylum, but one of the long-time residents called it a nursing home. In any case, the employees, for the most part, are great and very attentive to the needs of the patients. However, some of the patients require more care than the employees know how to give. I think the administrator(s) need to decide what kind of facility they want and stick to it. I do not think there will be a fourth visit, even if I need it and they would have me and if you are looking for rehab from a hospital stay, I do not recommend it.
[rating] => 3
[reviewer] => Howard Dean
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REVIEWS
I read all of the previous reviews and have to admit that I'm a bit puzzled about some of them. I guess that the administration and staff have recently changed because my visits to see my best friend were always extremely positive.
As an RN with over 30 years of experience, I can honestly say that if I wasn't retired, I'd gladly work at Raleigh Rehab. The nurses and CNAs are very kind and skilled; they also work well together as a team.
My friend transferred to RR from a nightmare of a nursing home in Durham. She'd fallen 3 times, once breaking her shoulder. The other times that she fell, she sustained closed head injuries. She was emaciated because no one helped her feed herself and unable to walk, due to PT not being provided for her in Durham.
I saw an immediate difference in her after she transferred to Raleigh Rehab. She was smiling and happier than she'd been in months. My friend told me that she felt safe at RR and that all of the staff members were very kind to her. They spent time talking to her and didn't rush out of her room, which made her feel that they really cared. She wasn't left in dirty diapers or in need of pain medicine because the call bells were answered in a timely manner at RR. Additionally, they helped her bathe, brush her teeth, and eat. She reported that the food was good, as well.
My friend's room and bathroom were very clean and her trash was emptied regularly. The room was large, airy, and sunny which made it quite pleasant.
I was very impressed by the nursing staff. When my friend asked questions about her condition, care, or medication, she was given honest and direct answers. The nurses obviously were familiar with her and had actually taken the time to read her chart. They kept her husband updated on her progress and he felt comfortable returning to work, knowing that she was happy and in safe hands.
I can't begin to tell you how poorly I slept--and how much I worried about my dear friend while she was in Durham. Afterall, so many of her health issues were a direct result of the neglect and extemely poor "care" that she'd received at the nursing home in Durham. Once she was comfortably settled at RR, though, I felt secure in the knowledge that she was receiving competent care from their kind and empathetic staff members.
I'll enthusiastically recommend Raleigh Rehab to anyone looking for a nursing home/rehab facility in the Triangle.
Andrea C. Zweigart
My father was in need of a short term rehabilitation center after a brain bleed and surgery. Being from out of state, I was nervous about choosing a place for him. I called for information and was greeted very courteously. They suggested that I visit and take a tour. I was met by Miss Jasmine who took me through the facility and the floor my father would be staying on. I felt very comfortable sending him there. He felt comfortable, safe, and has only
Good things to say about the staff on his floor. He was only there for 12 days due to his insurance. He received 6 days of therapy- PT and OT- as they don’t always do therapy on weekends. He even got therapy on Thanksgiving day. They are very liberal with visitation. I was able to come and go as I pleased. My only issue was that sometimes at night I had to go back upstairs to ask to be let out the security door.
Miss Debra was dads case worker and was very helpful regarding his rehab plan, discharge plan and setting us up with home therapy.
This is an older facility with excellent staff. My only complaint is with housekeeping. His room was supposed to be deep cleaned before he arrived and the bathroom was filthy. I had to wipe down the sides of the tub and used paper towels to clean the floor. Otherwise, dad was very happy with his stay!
Shaw Music Studio, West Seneca
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Raleigh Rehabilitation Center
616 Wade Ave.
Raleigh, NC 27605