I read all of the previous reviews and have to admit that I'm a bit puzzled about some of them. I guess that the administration and staff have recently changed because my visits to see my best friend were always extremely positive.
As an RN with over 30 years of experience, I can honestly say that if I wasn't retired, I'd gladly work at Raleigh Rehab. The nurses and CNAs are very kind and skilled; they also work well together as a team.
My friend transferred to RR from a nightmare of a nursing home in Durham. She'd fallen 3 times, once breaking her shoulder. The other times that she fell, she sustained closed head injuries. She was emaciated because no one helped her feed herself and unable to walk, due to PT not being provided for her in Durham.
I saw an immediate difference in her after she transferred to Raleigh Rehab. She was smiling and happier than she'd been in months. My friend told me that she felt safe at RR and that all of the staff members were very kind to her. They spent time talking to her and didn't rush out of her room, which made her feel that they really cared. She wasn't left in dirty diapers or in need of pain medicine because the call bells were answered in a timely manner at RR. Additionally, they helped her bathe, brush her teeth, and eat. She reported that the food was good, as well.
My friend's room and bathroom were very clean and her trash was emptied regularly. The room was large, airy, and sunny which made it quite pleasant.
I was very impressed by the nursing staff. When my friend asked questions about her condition, care, or medication, she was given honest and direct answers. The nurses obviously were familiar with her and had actually taken the time to read her chart. They kept her husband updated on her progress and he felt comfortable returning to work, knowing that she was happy and in safe hands.
I can't begin to tell you how poorly I slept--and how much I worried about my dear friend while she was in Durham. Afterall, so many of her health issues were a direct result of the neglect and extemely poor "care" that she'd received at the nursing home in Durham. Once she was comfortably settled at RR, though, I felt secure in the knowledge that she was receiving competent care from their kind and empathetic staff members.
I'll enthusiastically recommend Raleigh Rehab to anyone looking for a nursing home/rehab facility in the Triangle.
Andrea C. Zweigart