All Reviews

Everyone at Raleigh Rehab was so nice and welcoming. They all worked really hard at making sure that everyone staying or visiting was welcomed and included. The entire staff was joyful and comforting. From the first face you see at the sign in desk, check in, activity director, nurses, patients, laundry, kitchen, pt , speech, a very pleasant atmosphere and smiles all around. We felt heard and my mom's needs were met. A few went above and beyond what was required and my family and I will be forever grateful. Keep up the great work

The staff are amazing, caring and professional. My mother is a patient tat Raleigh Rehab. I am so pleased with the care she receives at the facility. The staff treats my mom like family.

I read all of the previous reviews and have to admit that I'm a bit puzzled about some of them. I guess that the administration and staff have recently changed because my visits to see my best friend were always extremely positive. As an RN with over 30 years of experience, I can honestly say that if I wasn't retired, I'd gladly work at Raleigh Rehab. The nurses and CNAs are very kind and skilled; they also work well together as a team. My friend transferred to RR from a nightmare of a nursing home in Durham. She'd fallen 3 times, once breaking her shoulder. The other times that she fell, she sustained closed head injuries. She was emaciated because no one helped her feed herself and unable to walk, due to PT not being provided for her in Durham. I saw an immediate difference in her after she transferred to Raleigh Rehab. She was smiling and happier than she'd been in months. My friend told me that she felt safe at RR and that all of the staff members were very kind to her. They spent time talking to her and didn't rush out of her room, which made her feel that they really cared. She wasn't left in dirty diapers or in need of pain medicine because the call bells were answered in a timely manner at RR. Additionally, they helped her bathe, brush her teeth, and eat. She reported that the food was good, as well. My friend's room and bathroom were very clean and her trash was emptied regularly. The room was large, airy, and sunny which made it quite pleasant. I was very impressed by the nursing staff. When my friend asked questions about her condition, care, or medication, she was given honest and direct answers. The nurses obviously were familiar with her and had actually taken the time to read her chart. They kept her husband updated on her progress and he felt comfortable returning to work, knowing that she was happy and in safe hands. I can't begin to tell you how poorly I slept--and how much I worried about my dear friend while she was in Durham. Afterall, so many of her health issues were a direct result of the neglect and extemely poor "care" that she'd received at the nursing home in Durham. Once she was comfortably settled at RR, though, I felt secure in the knowledge that she was receiving competent care from their kind and empathetic staff members. I'll enthusiastically recommend Raleigh Rehab to anyone looking for a nursing home/rehab facility in the Triangle.

My father was in need of a short term rehabilitation center after a brain bleed and surgery. Being from out of state, I was nervous about choosing a place for him. I called for information and was greeted very courteously. They suggested that I visit and take a tour. I was met by Miss Jasmine who took me through the facility and the floor my father would be staying on. I felt very comfortable sending him there. He felt comfortable, safe, and has only Good things to say about the staff on his floor. He was only there for 12 days due to his insurance. He received 6 days of therapy- PT and OT- as they don’t always do therapy on weekends. He even got therapy on Thanksgiving day. They are very liberal with visitation. I was able to come and go as I pleased. My only issue was that sometimes at night I had to go back upstairs to ask to be let out the security door. Miss Debra was dads case worker and was very helpful regarding his rehab plan, discharge plan and setting us up with home therapy. This is an older facility with excellent staff. My only complaint is with housekeeping. His room was supposed to be deep cleaned before he arrived and the bathroom was filthy. I had to wipe down the sides of the tub and used paper towels to clean the floor. Otherwise, dad was very happy with his stay!

My stay at Raleigh Rehab was one of the best I've been to so far. 2nd floor staff was very good. Thumbs up!!!!

I came to Raleigh Rehab with a couple of concerns, the Staff listened to responded to my request. This made my stay here my comfortable. When I was feeling discomfort with pain, the staff attended to my pain needs in a timely manner. Enjoyed variations of the meals that I received. Staff are respectful and kind.

This is my second experience needing rehab, before at another place. When I realized I needed to go to rehab I was a little sad, but when I got here the experience was so much better. The staff treated me like family and got to know me. I haven't encountered anyone that is unfriendly. Even when they are busy, they take the time to help me when I need them. I made friends with other residents, and we encourage each other. If I ever needed rehabilitation again, I would come back. They are good people here.

I spent 6 weeks in the hospital before I came here to Raleigh Rehab and in just a couple of weeks with physical and occupational therapy, they got me back where I needed to be to go back home. Jane and Dawn with therapy are the best. I really liked the kickball with other residents in therapy. Tyiesha, Pam are Tammy all great CNAs and were so good to me. If I need something and put on my call light, they always come. Everyone makes me feel comfortable and like I am at home. I write notes to the kitchen all the time because I really liked the food. I made a lifelong friend with my roommate. Overall, I have been happy with the experience at Raleigh Rehabilitation Center.

When I got here, I was very withdrawn and in a dark place, because I had just lost my leg. It was really a learning experience for me. From day one the staff got me out of the bed. Taught me how to do all the basic, simple things that we all take advantage. Along the way I made a lot of friends, that will remain friends. The staff showed me that there is something to live for. Today I am able to get around and do things independently. It is all because I came here and that's the truth. So I leave here today, discharging home, a better person.

Although our mom has been here less than 24 hours, the staff have been very attentive and timely to her needs. The support and care staff have been very caring to our mother. The nursing department and therapy department are excellent. The Admissions Coordinator and Administrator in Training were wonderful. We had a great first impression and I am glad that she had an opportunity to come to Raleigh Rehabilitation Center.

Raleigh Rehab is an amazing place to be if you need rehabilitation. Everyone is extremely caring and kind. The nurses and CNAs are really attentive to my needs and they individualize my care. The therapists are the best around, they get you where you need to go and are very motivating. I am so pleased with my progress as I came in not being able to bear any weight and now I am learning to walk with a cane. The activities program really caters to everyone that comes here from learning how to arrange flowers, to playing bingo and eating meals in the dining room. Everyone has fun at any level and no one is excluded. They support and encourage socialization, which has been really important in my healing.

I have had a great experience overall. Staff was very friendly. When I first got here almost a year ago, I thought this would be long term. Everyone was so encouraging. The therapy was amazing because they got me back walking. In less than a week I get to go home. I am glad I chose Raleigh Rehabilitation Center and I would definitely come back if ever needed.

My husband and I were nervous initially when I realized I needed to go to rehab, but all of the staff are friendly and everyone greets you, which makes you feel welcome. The food is good. Residents are all nice and seem happy. The staff and providers recognized my pain thresholds and adjusted my medications as needed to keep me comfortable. I progressed quicker than I thought I would, which I believe is a result of the therapy and care received. I am glad I was able to come to Raleigh Rehabilitation Center and if I ever needed the services again I would not hesitate to return. Great job to everyone there!

I am very thrilled to be at Raleigh Rehabilitation Center for therapy services. The services rendered by the nurses are very very good. We are just like one big happy family. All the staff that I have encountered have ensured that I have a pleasant experience. I would highly recommend this center.

My mom is currently here after having a mini stroke. She was previously at another facility (after leaving had the stroke the very next day)..Since my mother has been here she has made process that I haven't seen from her previous stay .This is the true definition of a Rehab. Staff is very friendly from administration to the house keeping staff.

Being in Florida it has been so disturbing to hear that my niece had a debilitating stroke, but fortunately the staff at Raleigh Rehab, where she has been since January, is so cooperative and caring. They keep myself and her sister, who also lives in N.C. tho in the Wilmington area, informed as to her condition and answer any questions we might have. Most of all we can never thank their Business Manager, Danielle Morgan, enough for her assistance in leading us through the many nuances of insurances and all that is involved relative to my niece's care. It has been a difficult journey for us but are so thankful to Raleigh's staff for making it a little easier.

Extremely satisfied with this facility. My Dad has been to multiple Skilled Nursing Facilities for rehab in the last year, and suffice it to say, Raleigh Rehab is in an entirely different class than any of the others. My Dad's typical report for any given facility, on an average day, is just a litany of complaints (and often rightfully so.) But at this facility, he has had almost nothing but compliments. The few issues he has had, have been handled quickly and efficiently. What really makes this place is the staff, which is is incredible. For the most part, our typical experience at nursing facilities have been staffs that are generally curt, lethargic, borderline apathetic, and difficult to get ahold of (sometimes even ghost-like.) The staff at Raleigh Rehab is the exact opposite in all regards. The day of admission I was met with an avalanche of employees (in a good way,) giving me the lay of the land, explaining treatment plans, therapy goals, policies etc, and answering any and all questions we had. Every employee I have encountered has been energetic, professional, and hard working. And persistently so. A very refreshing departure from the norm at many of these facilities, where most employees seem like they'd rather be anywhere else. Gotta call out Jackie, the admin, who is an absolute superstar, handling everything from administrative issues like scheduling appointments, visits, or policy discussions, all the way down to checking in on my Dad for no reason at all, wheeling him around the facility, running things up to his room etc. She is a Jackie of all trades. I do not know where she finds the energy. She is always extremely easy to get ahold of, and very reliably handles any issues we run into. Danielle, the business manager, has provided (for the first time in my experience,) clear, and decisive answers to many questions that have gone largely unanswered by just about all previous business management and social worker employees at other facilities and even hospitals we've been to. I cannot tell you how refreshing it is to have clarity and confidence on some of the very intricate processes we've had to navigate (like applying for Medicaid, for instance.) It's obvious she is very experienced, and really knows her stuff. PT and OT are incredible. Most SNFs my Dad has been to, the therapy is hit or miss, and pretty minimal. Somedays he gets it. Some days not. Usually it entails simply going through the motions with no clear goals. Meanwhile at Raleigh Rehab, it's not an exaggeration to say that therapy is their top priority (given it's the reason he's there,) and everything else is subservient to the therapy schedule (short of emergencies or critical medical appointments.) Literally within 20 minutes of admission, I was already having an extensive conversation with Felino (the PT-ist) about the goals and the plan. And since then, the therapists have kept me informed and updated with specific and quantifiable goals, progress reports, and treatment plans. The nursing staff has been excellent. Competent, friendly, knowledgable, and attentive. And the nursing manager, Angie, really knows her stuff, pays close attention to patients, and is very good with communication. On that note, one of the most standout things about this facility so far is that the staff is not only very easy to reach, but is actually proactive about keeping my family up to date and informed. It's so nice not to have to chase people down, and to always be in the know. The three or so weeks my Dad has been here have been a fantastic experience, and night & day compared to other facilities he's been to. We've grown to trust the staff (didn't take long, ) and we enjoy peace of mind that my Dad is in good hands, is comfortable, safe, and dare I say, generally happy. Definitely not something that comes easy for him in Skilled Nursing Facilities. I could go on all day, but the takeaway is, if you have a family member looking for skilled nursing rehab, and you are given a bed offer at Raleigh Rehab, I'm telling you, take it.

Our family member has been in Skilled Nursing at RRC for almost 5 years. While an older facility, the administrator, Jackie and her staff have made incredible strides to make RRC the best it can be over the last several years. The PT staff is excellent, and the love & care the Nursing Staff in particular have shown to our family member are appreciated! During the lockdown that COVID19 brought, our questions & concerns were handled in a timely manner. We appreciate everything the staff at RRC does!

My father was admitted to RRC and has been receiving top-notch nursing care as he is nearing end of life. It's not been an easy situation dealing with a loved one who is transitioning, but the RRC team has been nothing but helpful, kind, and responsive. They do a great job at keeping us up to date on any changes with my Dad. They are also incredibly responsive, allowing my sister and I to schedule Compassion Visits with my Dad during this tough time. Everyone we speak to is warm and welcoming, and extremely supportive when it comes to navigating options and support for my Dad. While we have been impressed with our interactions with the staff, I feel confident that my Dad does as well. So much so that he asks my sister and I to bring gifts such as milkshakes for the CNAs and nurses that care for him. He knows them by name and speaks lovingly about them.

As a marketer of this facility I openly share the value added in an in-patient stay with Raleigh Rehabilitation Center; the staff is caring, hard working and efficient in providing care and support for its residents. The therapist are knowledgeable and consistent, nursing leadership is strong and focused the Executive Director is alert, attentive to compliance and determined to make this the #1 facility in Wake County. All nursing homes are similar in services; however, customer service, patient care and efficiency of service sets this facility apart. If you need short or long-term care give us a call and let us show you how Awesome we are!!!

UPDATE: This facility is trending in magnificent ways! The location is in the heart of an upscale neighborhood, with ample parking including covered parking accommodations. I am most impressed with the current staff. The new Administrator, Sekeithia Jones has an made some dramatic positive improvements since my last review six months ago. During her three- four month administration, I have seen increased patient engagement, this administrator is hands -on, she assists the staff and patients by helping to feeding patients, she has increasing family participation by hosting Town Hall Meetings, and reducing agency staff to ensure committed continuity of care! The Staff Development Coordinator EJ provided staff and residents with a mobile in-house Flu Shot Clinic. The Activities Director Linda exudes enthusiasm for the residents by ensuring each resident feels cherished and motivated in the various creative activities provided daily. The collaboration between Bethany of Human Resources, Staff Development and Administrator are on point. I see more smiles and camaraderie among the staff. This facility utilizes EMAR Electronic Medication Administration Record, has highly trained nurses that competently work to their full scope of practice and can successfully treat complex surgical wounds. Patients and Residents are seen by a physician within 24 hours after admissions and those requiring ancillary care are provided weekly visits by board certified Wound Nurse Practitioner, Psychologist and Psychiatric. Social Work assessment are conducted, and both the long term and short-term patients are provided with vision, dental and podiatry care as well as safe proper care plans for those being discharged. The Therapy staff PT, OT and SLP is amazing! I continue to stand by my recommendation: Should a loved one require assistance via therapy, skilled nursing or long-term care, this facility has the caring knowledgeable dedicated staff, clean and well-maintained space, sophisticated equipment and technology to exceed expectations! It is truly evident that the entire staff from the Administrator to Housekeeping considers each patient/resident important by answering call bells quickly to reassure patient/resident they matter most!

Great rehab team who is very passionate about patient care and has excellent rehab outcomes.Dedicated staff that works hard every day to provide quality care to improve our residents life .

I started at raleigh rehab in Dec. 18, and i have had the privilege of working closely with a staff of dedicated individuals who treat their residents with the utmost respect, dignity, while providing top notch care. Highly recommended A+

Raleigh Rehab has been a true blessing. The rehabilitation is amazing! The staff is amazing! I 100% recommend this facility. The activities and food are great. Felino, Jameca, Debra and Karen, entire staff are wonderful

I am thankful that Raleigh Rehabilitation has a team that comprises nursing excellence. Their clinical knowledge is the very best. They are highly recommended and have great success rates for those patients and residents with diagnosis that require a high level of skill. I am glad to be on the team.

Raleigh Rehab is a warm and welcoming skilled nursing facility with friendly and attentive staff. The social work and nursing staff are always able and willing to attend to the needs of residents and families.

Raleigh Rehabilitation Center is one of the best my first time being there for my brother and the service and people is so nice and caring.He told that he felt right at home and he loves his time there.

Awesome staff! Social workers and nurses are always so helpful and caring when it comes to their patients. They follow up with the residents and their families once they have discharged from the facility to make sure they are still healthy and doing good. They leave Raleigh rehab with a great plan in place. Always a pleasure when I visit this facility.

I was making a delivery to a customer and was very impressed with the way I was greeted by the receptionist Denise. The lobby was nice and inviting; I asked if there had been changes in management and she said there is a rather new Administrator named Jayme. While waiting, I noticed the residents and staff seemed content. A great combination in this industry. Kudos to Raleigh Rehabilitation Center and it’s staff on maintaining an positive environment for our elderly and those short term patients on the mend!

Kind and Caring team of professionals that make sure loved ones are happy and healthy. Always greeted professionally when calling or when entering the facility. Timely service when on hold to be transferred, and quick response back when waiting on a call back from the facility. I have confidence my loved ones will remain in the best care throughout their stay at Raleigh Rehab Center. Staff are willing to go the extra mile to make sure that all needs are met of Residents and Family, to ease worry of their loved ones.

Love love love Raleigh Rehab!!! My dad enjoyed his stay there! The Rehab department got him back onto his feet and in his home. He is doing great living independently with home care visits. But none of this would have occurred without the Social Worker, Nursing and Rehab care received from Raleigh Rehabilitation Center!!!!

Great place for rehab and friendly staff.

I love that the staff greets you with a smile and says hello. Also the nursing staff is fantastic!! If you ever need anything there is always someone that is able to talk to you and get that issue taken care.

Nice friendly staff clean facility excellent customer service

Raleigh Rehabilitation is a wonderful and caring rehabilitation center. The staff is extremely knowledgeable, helpful and focused on patient and family needs.

Facility is clean with Friendly staff. I enjoyed the covered parking on a rainy day! Highly recommend your family member for therapy. Definitely a 5 star facility!

I love this Facility!! Great staff the administrative team is very responsive and the nursing team is amazing the therapy staff is wonderful!! I wouldn't take my loved one anywhere else!!