Extremely satisfied with this facility. My Dad has been to multiple Skilled Nursing Facilities for rehab in the last year, and suffice it to say, Raleigh Rehab is in an entirely different class than any of the others. My Dad's typical report for any given facility, on an average day, is just a litany of complaints (and often rightfully so.) But at this facility, he has had almost nothing but compliments. The few issues he has had, have been handled quickly and efficiently.
What really makes this place is the staff, which is is incredible. For the most part, our typical experience at nursing facilities have been staffs that are generally curt, lethargic, borderline apathetic, and difficult to get ahold of (sometimes even ghost-like.) The staff at Raleigh Rehab is the exact opposite in all regards.
The day of admission I was met with an avalanche of employees (in a good way,) giving me the lay of the land, explaining treatment plans, therapy goals, policies etc, and answering any and all questions we had. Every employee I have encountered has been energetic, professional, and hard working. And persistently so. A very refreshing departure from the norm at many of these facilities, where most employees seem like they'd rather be anywhere else.
Gotta call out Jackie, the admin, who is an absolute superstar, handling everything from administrative issues like scheduling appointments, visits, or policy discussions, all the way down to checking in on my Dad for no reason at all, wheeling him around the facility, running things up to his room etc. She is a Jackie of all trades. I do not know where she finds the energy. She is always extremely easy to get ahold of, and very reliably handles any issues we run into.
Danielle, the business manager, has provided (for the first time in my experience,) clear, and decisive answers to many questions that have gone largely unanswered by just about all previous business management and social worker employees at other facilities and even hospitals we've been to. I cannot tell you how refreshing it is to have clarity and confidence on some of the very intricate processes we've had to navigate (like applying for Medicaid, for instance.) It's obvious she is very experienced, and really knows her stuff.
PT and OT are incredible. Most SNFs my Dad has been to, the therapy is hit or miss, and pretty minimal. Somedays he gets it. Some days not. Usually it entails simply going through the motions with no clear goals. Meanwhile at Raleigh Rehab, it's not an exaggeration to say that therapy is their top priority (given it's the reason he's there,) and everything else is subservient to the therapy schedule (short of emergencies or critical medical appointments.) Literally within 20 minutes of admission, I was already having an extensive conversation with Felino (the PT-ist) about the goals and the plan. And since then, the therapists have kept me informed and updated with specific and quantifiable goals, progress reports, and treatment plans.
The nursing staff has been excellent. Competent, friendly, knowledgable, and attentive. And the nursing manager, Angie, really knows her stuff, pays close attention to patients, and is very good with communication.
On that note, one of the most standout things about this facility so far is that the staff is not only very easy to reach, but is actually proactive about keeping my family up to date and informed. It's so nice not to have to chase people down, and to always be in the know.
The three or so weeks my Dad has been here have been a fantastic experience, and night & day compared to other facilities he's been to. We've grown to trust the staff (didn't take long, ) and we enjoy peace of mind that my Dad is in good hands, is comfortable, safe, and dare I say, generally happy. Definitely not something that comes easy for him in Skilled Nursing Facilities. I could go on all day, but the takeaway is, if you have a family member looking for skilled nursing rehab, and you are given a bed offer at Raleigh Rehab, I'm telling you, take it.
Our family member has been in Skilled Nursing at RRC for almost 5 years. While an older facility, the administrator, Jackie and her staff have made incredible strides to make RRC the best it can be over the last several years. The PT staff is excellent, and the love & care the Nursing Staff in particular have shown to our family member are appreciated! During the lockdown that COVID19 brought, our questions & concerns were handled in a timely manner. We appreciate everything the staff at RRC does!
My father was admitted to RRC and has been receiving top-notch nursing care as he is nearing end of life. It's not been an easy situation dealing with a loved one who is transitioning, but the RRC team has been nothing but helpful, kind, and responsive.
They do a great job at keeping us up to date on any changes with my Dad. They are also incredibly responsive, allowing my sister and I to schedule Compassion Visits with my Dad during this tough time. Everyone we speak to is warm and welcoming, and extremely supportive when it comes to navigating options and support for my Dad.
While we have been impressed with our interactions with the staff, I feel confident that my Dad does as well. So much so that he asks my sister and I to bring gifts such as milkshakes for the CNAs and nurses that care for him. He knows them by name and speaks lovingly about them.
As a marketer of this facility I openly share the value added in an in-patient stay with Raleigh Rehabilitation Center; the staff is caring, hard working and efficient in providing care and support for its residents. The therapist are knowledgeable and consistent, nursing leadership is strong and focused the Executive Director is alert, attentive to compliance and determined to make this the #1 facility in Wake County. All nursing homes are similar in services; however, customer service, patient care and efficiency of service sets this facility apart. If you need short or long-term care give us a call and let us show you how Awesome we are!!!
I enjoy being a staff here at Raleigh rehabilitation I started as a CNA and transition over to a nurse. The staff is great and teamwork and communication is outstanding and that combo gives our residents quality care. We strive for the best and our out come is excellent service for our residents.
Raleigh Rehab has been my work “home” for the past 5 years. We are making wonderful progress ensuring this facility is a great place to work and an excellent home for our residents.
This facility is trending in magnificent ways! The location is in the heart of an upscale neighborhood, with ample parking including covered parking accommodations. I am most impressed with the current staff. The new Administrator, Sekeithia Jones has an made some dramatic positive improvements since my last review six months ago. During her three- four month administration, I have seen increased patient engagement, this administrator is hands -on, she assists the staff and patients by helping to feeding patients, she has increasing family participation by hosting Town Hall Meetings, and reducing agency staff to ensure committed continuity of care! The Staff Development Coordinator EJ provided staff and residents with a mobile in-house Flu Shot Clinic. The Activities Director Linda exudes enthusiasm for the residents by ensuring each resident feels cherished and motivated in the various creative activities provided daily.
The collaboration between Bethany of Human Resources, Staff Development and Administrator are on point. I see more smiles and camaraderie among the staff.
This facility utilizes EMAR Electronic Medication Administration Record, has highly trained nurses that competently work to their full scope of practice and can successfully treat complex surgical wounds.
Patients and Residents are seen by a physician within 24 hours after admissions and those requiring ancillary care are provided weekly visits by board certified Wound Nurse Practitioner, Psychologist and Psychiatric. Social Work assessment are conducted, and both the long term and short-term patients are provided with vision, dental and podiatry care as well as safe proper care plans for those being discharged. The Therapy staff PT, OT and SLP is amazing!
I continue to stand by my recommendation:
Should a loved one require assistance via therapy, skilled nursing or long-term care, this facility has the caring knowledgeable dedicated staff, clean and well-maintained space, sophisticated equipment and technology to exceed expectations! It is truly evident that the entire staff from the Administrator to Housekeeping considers each patient/resident important by answering call bells quickly to reassure patient/resident they matter most!
Great rehab team who is very passionate about patient care and has excellent rehab outcomes.Dedicated staff that works hard every day to provide quality care to improve our residents life .
I started at raleigh rehab in Dec. 18, and i have had the privilege of working closely with a staff of dedicated individuals who treat their residents with the utmost respect, dignity, while providing top notch care. Highly recommended A+
This is a great place to work. Team of caring people and highly motivated to make things better each day.
Raleigh Rehab has been a true blessing. The rehabilitation is amazing! The staff is amazing! I 100% recommend this facility. The activities and food are great. Felino, Jameca, Debra and Karen, entire staff are wonderful
Powerful Female (LovetoTravel)
Wonderful place for receiving your rehabilitation after surgery
David A Warnick
My father was recently hospitalized and was actively passing when I encountered a member of this facility by chance. My mother and I had gone to the lobby of the hospital to take in the news of his passing. When I got up to answer a phone call, a younger female walked passed and kindly asked my mother if she needed a tissue. She didn’t know my mom or what she was so upset about nor did she know I was watching. For the first time that day I saw my mother smile. It wasn’t a huge gesture or something that needed to be recorded to get recognition but it was probably the most sincere act of kindness I have witnessed in a long time. My mother told me she had asked my father to show her a way it would be ok and she showed me the tissue. My mother did not know I was there and saw what happened but I could see she was relieved for the first time in weeks. It wasn’t until the girl walked away that I noticed her book said Raleigh Rehabilitation Center on it and she was a representative of the facility. Though my father didn’t make it to the point of a facility, I would have wanted him to go there.
I am thankful that Raleigh Rehabilitation has a team that comprises nursing excellence. Their clinical knowledge is the very best. They are highly recommended and have great success rates for those patients and residents with diagnosis that require a high level of skill. I am glad to be on the team.
Raleigh Rehab is a warm and welcoming skilled nursing facility with friendly and attentive staff. The social work and nursing staff are always able and willing to attend to the needs of residents and families.
Raleigh Rehabilitation Center is one of the best my first time being there for my brother and the service and people is so nice and caring.He told that he felt right at home and he loves his time there.
Awesome staff! Social workers and nurses are always so helpful and caring when it comes to their patients. They follow up with the residents and their families once they have discharged from the facility to make sure they are still healthy and doing good. They leave Raleigh rehab with a great plan in place. Always a pleasure when I visit this facility.
I was making a delivery to a customer and was very impressed with the way I was greeted by the receptionist Denise. The lobby was nice and inviting; I asked if there had been changes in management and she said there is a rather new Administrator named Jayme. While waiting, I noticed the residents and staff seemed content. A great combination in this industry. Kudos to Raleigh Rehabilitation Center and it’s staff on maintaining an positive environment for our elderly and those short term patients on the mend!
AVON Glamour eRep (Omni Channel Dee)
This is my second time working at Raleigh Rehab, I’ve been here a little over a year. I must say the facility has made 180 degree turnaround. I clearly see a real change in not only the department heads but the staff alike. The residents and staff are very happy and really enjoyed coming to work.
Kind and Caring team of professionals that make sure loved ones are happy and healthy. Always greeted professionally when calling or when entering the facility. Timely service when on hold to be transferred, and quick response back when waiting on a call back from the facility. I have confidence my loved ones will remain in the best care throughout their stay at Raleigh Rehab Center. Staff are willing to go the extra mile to make sure that all needs are met of Residents and Family, to ease worry of their loved ones.
As a new staff to the facility, admin, staff and residents are all very welcoming! This is a great place to work not to mention great benefits, the facility is clean and the food is great!
I joined Raleigh Rehabilitation Center in September 2018. During my tenure I have had the luxury of meeting the most professional staff I have had the opportunity to experience in my 26 years in long term care. As with any skilled nursing facility we have our challenges, but with the perseverance and professionalism of the caring, considerate and compassionate staff we are able to overcome any obstacle.
Love love love Raleigh Rehab!!! My dad enjoyed his stay there! The Rehab department got him back onto his feet and in his home. He is doing great living independently with home care visits. But none of this would have occurred without the Social Worker, Nursing and Rehab care received from Raleigh Rehabilitation Center!!!!
This is a awesome place to work for the staff and administrative staff are available anytime you need them. Great benefits and employees incentives programs
Great place for rehab and friendly staff.
I love that the staff greets you with a smile and says hello. Also the nursing staff is fantastic!! If you ever need anything there is always someone that is able to talk to you and get that issue taken care.
Wonderful place to work,you will get along well with your co-workers and management is great. Come join our wonderful team and make a difference in people's lives here.
I enjoy working there...staff believes in team Work and Giving the Residents the Best Quality of care.
Nice friendly staff clean facility excellent customer service
Raleigh Rehabilitation is a wonderful and caring rehabilitation center. The staff is extremely knowledgeable, helpful and focused on patient and family needs.
My mother has been cared at raleigh rehab for some time now. I can’t complain for her safety or care. My mother’s health has improved and she can even walk after multiple doctors told her that she would not be able to. The food service for my mother is good can be better. The staff is amazing to my mom her Nurses Kimberly who is her day nurse who my mother and I adore. She makes sure all my mother medications are given and also sticks up for her. Laura who is her afternoon nurse is always on top of my mother making sure she takes her medications. Also Jameka her night nurse who checks up on her through the night. My mother adores Mia her nursing assistant Mia is my mother favorite of all. Shanelle the unit manager makes sure my mother is safe free of harm. Laundry can be better with linen, overall my mother loves it there and activities are fun filled days all day long. I thank the Whole staff on the 4th floor.
I am proud to be a member of the Raleigh Rehab team. Long-term care is a industry with lots of challenges but we are building a team that cares, works hard and wants to be the facility of choice in Raleigh for rehab and long-term care. If you have any concern with the care provided we want to know to review, resolve and work towards a system to avoid the same concern. We want to partner with families, community members, patients and staff to provide the best service possible. I welcome all to visit, volunteer or apply for a job to improve the services provided to the disabled and elderly in Raleigh.
Thank you far the fantastic care and services this professional Team provided their patients every day.! If you are looking for a clean, friendly and caring health care facility choose Raleigh Rehabilitation for your family member.
I love this Facility!! Great staff the administrative team is very responsive and the nursing team is amazing the therapy staff is wonderful!! I wouldn't take my loved one anywhere else!!
Facility is clean with Friendly staff. I enjoyed the covered parking on a rainy day! Highly recommend your family member for therapy. Definitely a 5 star facility!